• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

We offer four shipping options: Standard, Two Business Day, Next Business Day and Saturday Delivery.

 

Standard Shipping: Most in-stock items can arrive on your doorstep 14 business days after receipt of your order.  Custom Orders can take four weeks to eight weeks.
Two Business Day:
Next Business Day
Saturday Delivery : Orders need to be submitted by 3pm, Friday, Eastern Time to qualify. We can hold certain orders so they arrive on a Saturday.

Returns & Replacements

FREE MERCHANDISE EXCHANGES (U.S.)

Fill out the exchange portion of your pre-paid U.S. return label and drop your exchange in the mail. You'll receive a confirmation e-mail (for online orders) once the package has arrived at our facilities, and in-stock items will be sent right away.

EASY MERCHANDISE RETURNS (U.S.)

By mail

Other Shipping Method
When using another shipping method, please be sure to send merchandise to the following address:

550 S. Hill St. Suite 725, Los Angeles, CA  90013

You'll receive a confirmation e-mail (for online orders) once the package has arrived at our facilities.

In store - FREE
Simply bring the packing slip and credit card used when you placed the order.


RETURNS & EXCHANGES PROCESSING

Credit Card
If you ordered by credit card, we'll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item.

Unfortunately, we cannot refund your original shipping charges.


INTERNATIONAL ORDERS

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer merchandise exchanges on orders shipped internationally. Learn more about international returns.

Ordering

Call store to place orders and for best pricing. 

Payment, Pricing & Promotions
 

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Professional Jewelry Appraisals

Oscar's Design Jewelry provides a professional jewelry appraisal with all diamond, pearl, and gemstone jewelry items over $1,000.